Terms & Conditions

About our terms

Welcome to the SOZO Brain Center e-shop]. These Terms and Conditions outline the rules and regulations and explain how you may use this web E-shop and any of its content, located at www.sozobraincenter.com/shop].

These Terms apply between SOZO Brain Center Ltd (we, us or our), who operate this E-shop and you, the person accessing or using the E-shop (you or your).

You should read these Terms carefully before using the E-shop. By accessing this website, we assume you accept these terms and conditions. Please do not continue browsing and/or using the SOZO Brain Center e-shop if you do not agree to all of the terms and conditions stated on this page.

These Terms apply to any parts of the E-shop, its functionality and content provided to you.

If you would like these Terms in another format (for example: audio, large print, braille), please contact us using the contact details set out below.

Using the E-shop

The E-shop is for your personal use.
The E-shop is not intended to be used by any minors. Minors are strictly prohibited from registering with the E-shop and if any minor accesses the E-shop it shall be at their own (and/or the legal guardians) risk/responsibility. Please note that some areas of the E-shop may contain content not suitable for minors.
You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the E-shop.
We make no promise that the E-shop is appropriate or available for use in all locations. You acknowledge you are using the E-shop at your own initiative and are responsible for compliance with local laws where they apply.
We try to make the E-shop as accessible as possible. If you have any difficulties using the E-shop, please contact us using the contact details at the top of this page.

We may prevent or suspend your access to the E-shop if you do not comply with these Terms or any applicable law.
You will use the E-shop in a manner consistent with any and all applicable laws and regulations at all times.
You will not modify, copy, adapt, sublicense, translate, sell, reverse engineer, create derivative works from, decipher, decompile or otherwise disassemble any portion of the Services or any source code or other software used in or for the E-shop and/or any product placed on the E-shop, nor will you cause, assist, or encourage others to do so.
You will not harvest or collect personal information about other users, for any purposes, without express written consent.
You must respond fully, truthfully, and within three (3) calendar days to any request for information or other inquiry from us with regards to your or another user’s compliance with these Terms.
You will not use any robot, spider, site search/retrieval application, or other manual or automated device or process to retrieve, index, “data mine”, “scrape” or in any way reproduce or circumvent the navigational structure or presentation of the E-shop or its contents.

User Accounts

Guest Users: You may proceed with a purchase via the guest access option on the website. Once you have accesses your doctor’s link or scanned the QR code provided you will be referred to the E-Shop and allowed to place your order as a guest. In such a case we will collect only the necessary information to facilitate your purchase and delivery of your order.
Registration: In case you are a medical professional or distributor you may set up a personal account for use of the E-shop and placing an order. Only medical professionals are allowed to set up as registered users with verified accounts. You must follow the instructions using the link or QR code you have been provided with.

We are not obliged to permit anyone to register with the E-shop and we may refuse, terminate or suspend registration to anyone at any time. You agree to protect the confidentiality of information used to access their account. You also agree to immediately notify us of unauthorized (carried out by a third party without consent) access to the account, using your email address and password, and/or of any other breach of (suspected of violating) confidentiality of the email address and password.

You must at all times protect the confidentiality of information used to access your account. You are solely responsible for making sure that your password and any other account details are kept secure and confidential. To access your account, you must enter the email address and the password selected during registration on the E-shop.
You must notify us immediately in case of any unauthorized (carried out by a third party without consent) access to your account and/or any other breach of (suspicion of violating) confidentiality of your account details.
During registration, you must provide genuine, accurate and complete information, including proof of eligibility to purchase our products (if required). You must ensure to maintain this information up to date. If you provide false information during registration on the E-shop, and/or we have reasonable grounds to believe that the information given or provided by you is false, inaccurate, or incomplete, we have the discretion to block and/or remove such account.
Account Security: You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

Product Information

Descriptions: We strive to provide accurate descriptions of our products. However, we do not warrant that the descriptions are complete, current, or error-free.
We try to make sure that the content of the E-shop is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the E-shop will be fit or suitable for any purpose. Any reliance that you may place on the information on the E-shop is at your own risk.
Pricing: All prices are subject to change without notice. Prices include VAT but exclude delivery costs, which will be added to the total amount due.
Regulatory Obligations: You the purchaser and all users (collectively the “User”) understand and agree that anything sold on this e-shop, including the electronic devices, are not professional medical devices (unless otherwise stated) and have not been reviewed or approved by any regulatory body. We make no representation or claim that any electronic device sold by us assists, treats, cures, prevents or provides any therapeutic benefits for any medical condition or ailment. The User further understands and agrees that User shall consult the User’s physician regarding the potential benefits and risks of using the items sold on this e-shop, including proper safety protocols for them and the User’s physical and mental condition before attempting use of anything sold on this e-shop.

It is your responsibility to ensure that the product you order complies with any local and/or other regulations, such as the EU’s MDR/IVDR or FDA guidelines and accordingly that it may be applicable in your region.

It is the buyer’s responsibility to obtain any necessary permits or licenses required for operating the purchased equipment.
All users must comply with applicable laws governing the purchase, importation, and use of the devices in their respective jurisdiction.
Assumption of risk: You the purchaser and all users assume any and all risks associated with utilizing the product in any way. As the purchaser, you agree and acknowledge that you are aware of the inherent risk of injury or side-effects associated with the use of the items sold on this e-shop and you the purchaser and all the users assume all responsibility for any injury or side-effects that may occur while using any products in any capacity. This includes without limitation risks due to exposure to electrical currents. You and/or user are aware of the risks of injury and property damage that may result from, among other causes, the active or passive negligence of the owners and/or manufacturers, including without limitation the officers, directors, employees and agents (collectively, “released parties”), including without limitation the risk of defects in the design or manufacture of the product or the absence of warnings or instructions regarding proper use of the product for any form of electrical stimulation and/or neuromodulation procedures. The user is voluntarily engaged any form of electrical stimulation and/or neuromodulation with knowledge of the risks of injury, and other risks, and assumes any and all known and unknown risks of injury and property damage that may result from use of the product for any form of electrical stimulation and/or neuromodulation.

Orders and Payments

Order Acceptance: Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an email that confirms the order.
Payment Methods: We accept various payment methods via Revolut, including credit/debit cards, and bank transfers. You agree to pay in full the product price using the available payment methods and any additional credit or debit charges that may incur as a result of the transaction will be paid by you in advance of the delivery of any product.
In order to secure your payment we collaborate with regulated and certified payment agents who are responsible for effecting the payment. In order to secure the payment you will be directed to the secure page of the payment agent which is linked to our website. All payments are effected and routed via Revolut Technologies Inc. the “Payment Agent”) at all times. The Payment Agent will process all payments in accordance with their respective T&Cs which can be found at https://www.revolut.com/el-CY/legal/website-terms-and-conditions/
We will not be responsible for any breach of payment data. Our payment service provider has different T&Cs and creation of an account in our E-shop will mean automatic acceptance of the T&Cs of our payment service provider.
We do not store your payment details (i.e. card number or card security code. This is under the control of the payment agent who handles the processing and approval or rejection of the transaction.
In case a transaction is rejected, it is your responsibility to (irrespective of the reason for rejection) ensure that the payment is effected. In case it is not, we may suspend and/or delete your account.

We are in no way liable for any default of the payment agent and/or any failure of the payment service to inform us on the successful completion of the transaction.

Shipping and Delivery

Shipping Policy: We ship products to various pre-determined locations globally. You will then be notified to arrange pick-up from the pre-determined location you have selected at the time of placing your order. Shipping costs and delivery times vary depending on the destination. You may collect the product from local assigned delivery location (subject to availability).
Delivery Times: Estimated delivery times are provided during checkout. We are not responsible for delays caused by customs or other unforeseen circumstances.

Returns and Refunds

Right of Withdrawal: You have the right to withdraw from the purchase within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day you receive the products provided that the product has not been delivered to the designated area and is in its original packaging.
Return Process: To exercise the right of withdrawal, you must inform us of your decision by email before delivery of the product and provided it may be returned sealed and in its original condition and packaging.
Refunds: In case of any operational issues relating to the product and/or failures to operate properly you should notify us immediately and upon confirmation we will arrange for the repair of the device or the delivery of a replacement device free of cost. In case neither repair or deliver of a new product is possible you will be refunded the original purchase price and the cost of returning the device.

Privacy Policy

Data Collection: We collect personal data to process your orders and improve our services. This includes your name, address, email, and payment information.
Data Protection: Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at [https://sozobraincenter.com/privacy-policy/], which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
We are committed to protecting your personal data. We use secure servers and comply with GDPR and HIPAA regulations to ensure your data is safe.

Intellectual Property

Ownership: All content on this website, including text, graphics, logos, and images, is the property of SOZO Brain Center Ltd and is protected by copyright laws.
We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
Nothing in these Terms grants you any legal rights in the E-shop or its content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the E-shop or its content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the E-shop or its content.
You undertake not to download, publish, store, provide access to, or otherwise distribute any information and/or material available on the E-shop in any way that may violate rights of any third party. We shall not be liable not undertake any responsibility for any violations of rights of third persons, caused by the disclosure by you of any private information or other information that violates rights of third parties.
Trademarks: Our company logo form and the content posted and/or created by us are our trademarks and any content created and/or logo utilized on the E-shop (if any) are our trademarks. Other trademarks and trade names may also be used on the E-shop. Use by you of any trademarks on the E-shop is strictly prohibited unless you have our prior written permission.
By registering on our E-shop, you agree that we must take certain actions with regards to your content. These actions relate purely to technical matters and should not be considered as an exploitation and/or use and/or approval or confirmation of your content.
You further acknowledge that our rights under this clause (and these Terms in general) may be assigned by us without further notice to any third party.
Any content uploaded by you to the E-shop must comply with all legal and regulatory requirements and in no case should derive from any illegal or unauthorized content. In case we become aware of any such unauthorized or illegal content we may suspend and/or delete your account. You may not use the E-shop in any illegal or unauthorized way, for example, do not interfere with the E-shop or try to access it using a method other than the interface and the instructions that we provide.
You may use the E-shop only as permitted by law, including applicable intellectual property laws and regulations. You may not use our services to distribute illegal or un-sociable material.
If you take any illegal and/or unauthorized actions or abusing our infrastructure, we have the right to suspend and/or delete your account.
We will not monitor and/or confirm the content uploaded by you and will have no responsibility and/or liability for any such content. We do not purport to provide any legal advice and/or cover to any individual or company who utilize the E-shop and share any content with copyright protection. Under no circumstances will we be responsible for the Users’ behavior when found to be utilizing protected content. All licensing, copyright and royalty matters will be the sole responsibility of the user.

Limitation of Liability

Our responsibility: If we breach these Terms or are negligent, we are liable to you only for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time these Terms were formed, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
In no event shall we, our officers, directors, employees, or agents (collectively referred to as “Related Parties”, be liable to you or to any third party for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever arising from or related to either this Agreement, or use of the Services or the E-shop.
We will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
- loss of profits;
- loss of sales or business;
- loss of agreements or contracts;
- loss of use or corruption of software, data, or information;
- any indirect or consequential loss.
The Related Parties’ liability to you for any damages arising from or related to this Agreement will at all times be limited to the payment for the product to which your claim relates to (if any). The existence of more than one claim will not lead to an increase of this limit.
Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
We and all Related Parties do not make any representation with regards to any tax liabilities and/or obligations arising with regards to the purchase of any goods and/or receipt of any services. Each user is responsible for ascertaining and settling any tax obligations and under no circumstances shall we or any Related Party be liable for any such tax liability.
Disclaimer: We do not guarantee that the website will be error-free or uninterrupted. We are not liable for any damages arising from the use of this website. The E-shop, including, without limitation, all content, software and/or other information made available on or accessed through or sent or made available by us, are provided “AS IS,” “as available, ” and “with all faults“.
Indemnification: You agree to indemnify and hold us and all Related Parties harmless from any from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party..

Hyperlinks and third-party rights

The E-shop may contain hyperlinks or references to third party advertising and websites other than the E-shop. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third-party site and is at your own risk.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Republic of Cyprus. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus.

Events beyond our control

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.

Disclaimer

Changes to Terms and Conditions

We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the E-shop and by continuing to use and access the E-shop following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
Your use of the E-shop, or failure to terminate your registered account with us, during thirty (30) days subsequent to any modifications will constitute acceptance of the Terms as so changed. You will be given notice of each modification by:
- the updating of the “Last Revised” date, above, and
- an email sent to you by us at the address you designate, you expressly agree that, by updating the “Last Revised” date when modifications are made, we are providing you with sufficient notice of such modifications, and that you will therefore be bound thereby if you continue to use the E-shop.
As such, please check the “Last Revised” date prior to each use of the Services by you, as you will be bound by these Terms as they exist on the date of each such use.

Medical Disclaimer

Any information provided on this e-shop is for general informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

Important Considerations:

No Medical Advice: The content on this e-shop is not intended to provide medical advice. It is designed to provide general information about health topics and should not be used as a substitute for professional medical advice, diagnosis, or treatment.
Consult a Healthcare Professional: If you have any concerns about your health, you should consult a qualified healthcare professional. Do not rely solely on the information provided on this website for medical decisions.
No Liability: The owners and operators of this e-shop disclaim any liability for any damages or injuries resulting from your reliance on any information provided on this website. You use this website at your own risk.
No Warranty: The information on this e-shop is provided “as is” without any warranty of any kind, whether express or implied. This includes, but is not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
External Links: This e-shop may contain links to other websites. These links are provided for convenience only and do not imply endorsement of the linked sites or any information contained in those sites.
Changes to Disclaimer: We reserve the right to modify this disclaimer at any time without notice. Your continued use of this website after any changes to this disclaimer will be deemed acceptance of those changes.
Privacy Policy: Please review our Privacy Policy for information on how we handle personal data.

By using this e-shop, you acknowledge that you have read, understood, and agree to be bound by this disclaimer.